All products available at The Luxe Lens are formatted as digital downloads. Refunds are available to individuals who have not downloaded their purchase. Unfortunately, once a digital purchase download has been initiated, it cannot be returned. Thus, it cannot be refunded. This return policy includes requests associated with not having compatible software to use a purchase.
If you are unhappy with your product for any reason, please contact support for assistance: firstname.lastname@example.org. We are happy to provide one-on-one help with installation, along with guidance regarding use of purchased products. Guided video and written instructions are also available to help with installation and application.